Frequently Asked Questions

Yes. A natural soap bar is naturally self-cleaning, since the pH value creates an environment that is inhospitable for bacteria. A bar of soap is actually often more hygienic than liquid soap pumps. Unlike a bar, a pump bottle is not self-cleaning and is rarely washed, so residue and moisture can build up over time. Allow the bar to dry between uses, and it will stay clean and fresh.

Yes. Our formulas are made with mild, plant-based oils and natural ingredients. They are free from synthetic fragrances, artificial colorants, and harsh additives. Our most gentle bar is No. 001 Grain.

All of our soaps are made with the same gentle, nourishing base of extra virgin olive oil, babassu oil, shea butter, and cocoa butter, making them suitable for both body and face. They cleanse without drying and leave the skin soft and comfortable.

Because some varieties include stronger essential oils such as peppermint or cinnamon, we suggest avoiding these on very sensitive facial skin. For a mild and unscented option, No. 001 Grain is ideal for all skin types.

Each bar is about 125 grams and lasts around four to six weeks with daily use. It may last even longer if allowed to dry completely between uses. Our Porcelain Soap Dish was designed to help with this. It keeps the bar elevated so water can drain and air can circulate.

Allow the bar to dry completely between uses. Our Porcelain Soap Dish is designed to help with this. It lets water drain away so the soap stays firm and lasts longer.

No. All of our bars are vegan and made without palm oil.

No. We only use essential oils, concentrated plant extracts that contains the plants natural scent.

We value the connection between material and maker. Working by hand lets us create with care, respond to each batch, and make things that feel personal and alive.

We do our best to ship as soon as possible. Orders are typically processed within 2–5 business days. Delivery times depend on your location and will be shown at checkout.

Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey to you.

You can read more on our Shipping Policy page.

You can find full details on our Returns & Refund policy page.

In short: unopened soap dishes or accessories may be returned within 14 days of receiving your order, while personal care items cannot be returned once opened for hygiene reasons.

If you’d like to start a return, simply email us at hello@oumacare.com with your order number and reason for return. Our team will be happy to guide you through the process.